Effective Date: 18 December 2024
1) Introduction Welcome to GrowerHub ("we," "our," "us"). We value your privacy and are committed to protecting the personal information that you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.growerhub.nz (the "Site"). Please read this policy carefully to understand our practices regarding your personal data.
2) Information We Collect We may collect and process the following types of information:
Personal Information: This includes your name, email address, phone number, and any other information you voluntarily provide when you fill out forms on our Site, subscribe to our newsletters, or engage with us in any other way.
Company information: We collect data about your company to support export registrations, contact management, advocacy activities, levy collection, reduce duplication across organisations and website platforms. The data collected maybe passed onto Product Groups, District Associations, Horticulture New Zealand and Government Agencies (Ministry for Primary Industries) where required to support these activities.
Technical Data: We collect data about your device, browser type, IP address, and browsing actions on our Site. This information helps us improve our website and provide a better user experience.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small files that are placed on your device to help us understand how you use our Site and to customize your experience. You can manage your cookie preferences through your browser settings.
3) How We Use Your Information We use the information we collect for the following purposes:
To Provide Our Services: To respond to your inquiries, process your orders, and deliver products or services you have requested.
To Improve Our Site: To analyse usage patterns, optimise our Site's performance, and enhance the content and features we offer.
To Communicate with You: To send you newsletters, updates, and promotional materials that may be of interest to you. You can opt-out of these communications at any time.
To Comply with Legal Obligations: To comply with applicable laws, regulations, and industry standards, and to enforce our legal rights.
To support the work product groups, district associations and Horticulture New Zealand undertakes on behalf of members of.
4) Sharing Your Information We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Site, conducting our business, or servicing you. These parties are obligated to keep your information confidential and secure.
Legal Requirements: We may disclose your information if required by law or in response to legal proceedings, court orders, or government requests.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.
Industry Good Organisations: We may pass on your information to Product groups, district associations, and Horticulture New Zealand where there is alignment in activities to ensure the industry good organisations adequately represent members.
5) Data Security We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6) Your Rights Under New Zealand's Privacy Act 2020, you have the right to:
Access Your Information: Request a copy of the personal data we hold about you.
Correct Your Information: Request that we correct any inaccuracies in your personal data.
Withdraw Consent: Withdraw your consent to our use of your personal information at any time, subject to legal or contractual restrictions.
To exercise any of these rights, please contact us using the details provided below.
7) Links to Other Websites Our Site may contain links to third-party websites that are not operated by us. We are not responsible for the content, privacy policies, or practices of these external websites. We encourage you to review the privacy policies of any third-party sites you visit.
8) Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the "Effective Date" at the top will be updated. We encourage you to review this policy periodically.
Contact Us If you have any questions about this Privacy Policy or our data practices, please contact us at:
Horticulture Executive Services Limited
20 Ballance St, Level 4, Wellington
Info@hesl.co.nz
+64 474 7154
Grower Hub Functionality
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Collection purpose:
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Data shared with and why:
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| Contact Relationship Management (CRM) |
• Maintenance of Product Group membership records.
• Provision of industry communications and event management.
• Product Group compliance with Incorporated Societies Act and their respective Constitutions or Rules
• Support compliance with Levy Act 1990. |
• Product Group(s) determined by member status
• Horticulture New Zealand
• District Association determined by member status
• Industry contacts as selected by the submitter for example growers with their chosen packhouses, exporters, freight forwarders. |
| Property and Planting |
• To inform and support the provision of horticulture sector statistics.
• To inform and support the provision of advocacy on national, regional and/or crop specific policy consultation and decision making.
• To enable completion of export registration process.
• To enable member users to repurpose their business information for use with farm production systems, quality assurance programmes and spray diary management systems.
• To enable Product Groups to support members during emergency response activities including biosecurity incursions, natural disasters and/or weather events.
• To support Product Groups in validation of levy collection process. |
• Horticulture New Zealand and Product Groups for supporting advocacy on policy issues and responding to sector data requests such as aggregated sector statistics.
• NZGAP, GlobalGAP for use in registration process
• HortPlus for use in SprayView.
• AsureQuality for use in CropSure registration process
• IVA for compliance auditing
• MPI, government agencies, regional authorities and rural support agencies for coordination of emergency response activities
• MPI for compliance with export and food safety regulations |
| Levy Collection |
• To enable Product Groups, commercial growers and collection agents to comply with Levy Act 1990 |
• Product Group(s) determined by member status
• Horticulture New Zealand
• Grower (where data submitted on their behalf by levy collector) |
| Export Registration |
To enable Growers, Packhouses and Exporters to comply with:
• Import Country’s Phytosanitary Requirements
• Official Assurance Programmes
• Requirements of Horticulture Export Authority |
• Ministry for Primary Industries for compliance with export and food safety regulations
• Independent Verification Authorities for compliance auditing
• Horticulture Export Authority to support license applications |
| Market Monitoring |
• To enable Product Groups to collect and report aggregated data (industry statistics) to support policy advocacy both domestically and internationally (market access).
• To enable Product Groups to measure their sectors success and achievement of strategic goals.
• To enable exporters to comply with the requirements of their sectors respective Export Marketing Strategies as prescribed under
Horticulture Export Authority.
• To assist Product Groups in validation of levy collection process. |
• Product Group members, wider industry associated organisations, government agencies and public via publication of statistics on Product Group websites.
• Statistics NZ as specifically requested for use within government agencies.
• Horticulture New Zealand and or Product Group service providers to support advocacy on behalf of growers. |